Terms of Sale
Full payment, including shipping and handling, is required when an order is placed. No work will proceed until payment is received. As a customer you are purchasing our custom graphic design services. We provide this product to the customer via email in the form of a proof. Once the proof has been approved, the article of clothing will be embroidered based on that approved layout and shipped to an address designated by the customer. No refunds are given once the initial proof has been created. The customer will have an opportunity to request changes as necessary before any embroidery work has started.
All Georgia orders are subject to sales tax.
All sales are final with the following exceptions:
a) If you cancel within 2 hours after placing your order AND we have not yet begun working on your proof, we will issue you a full refund.
b) If the particular garment size and/or color that you ordered is currently out of stock or on back order, you may either 1) choose a different size and/or color, 2) wait until your particular size and color is in stock, or 3) request a refund or store credit. If you choose to wait on your garment, your order will be completed as soon as possible. Your order may arrive in an indefinite time period since we cannot control the manufacturing time of any product supplied to us by an outside vendor.
c) If a proof has been provided meeting your specifications and you need to cancel your order BEFORE THE PROOF IS APPROVED (not due to any fault on our part), we will issue you a store credit.
d) Unused, non-customized gifts blank garments may be returned minus a 20% restocking fee within 7 days of receipt.
UNDER NO OTHER CIRCUMSTANCES CAN AN ORDER BE CANCELED, RETURNED, OR EXCHANGED.
As the customer, you are 100% responsible for choosing the correct size. Since all merchandise is made to order, we cannot accept returns or exchanges if you choose the wrong size. We strongly suggest that you try on someone else's garment or go to a store to try on the garment and determine your size before placing your order.
All complaints must be registered within 7 days of receipt of your order. Should the order contain manufacturing errors and/or defects, we will gladly make any necessary repairs or changes. We maintain the right to judge what is classified as a manufacturing error or defect. Please note that in some cases the garment pockets may be sewn partially or completely shut to incorporate a desired design. This happens most often on small and medium sized garments. This is a normal occurrence, and does not constitute a manufacturing error. Under no circumstances will we make repairs or changes to a garment that has been worn.
Any requested design that is not already in our design library may be subject to a separate one-time digitizing fee. The amount of this digitizing fee varies depending on the . The customer will be notified in advance if additional fees are required to create a certain design. The digitizing fee is a one-time fee, and the digitized image may be reused on future orders at no additional charge. We reserve the right to refuse any design for any reason.
Any design submitted to us or used on any article of clothing created by us may be reused, modified, and/or resold by Zeus' Closet and all other APGG companies.
The customer will indemnify and hold harmless Zeus' Closet and its affiliates from any and all losses, cost expense, and damages on any and all manner of claims, demands, actions, and proceeding that may be instituted against Zeus' Closet on the grounds alleging that said designs or artwork violates any copyright or any proprietary right of any person or entity.
All images displayed on this site are requested by customers for their personal use. Any similarity between the images contained herein and any person's likeness or any company trademark or logo is purely coincidental. Zeus' Closet assumes no liability or responsibility to determine whether a customer has secured consent from any party for the use of their image, logo or trademark. The customer absorbs sole responsibility for securing usage rights for all copyrighted artwork.
The customer represents that all materials utilized by the seller in the distribution of the merchandise described in this web site (specifically including, but not limited to, the Greek Organization’s letters, crests, coat of arms, logos, school or university references, insignias, or other designs) will not cause or result in the violation of any law, judicial decision, rule, regulation, ordinance, licensing, franchise or similar agreements, informal or formal, oral or written, between customer and/or other relating to trademarks, service marks, copyrights, patents, etc.
The customer further represents that he/she has the free, full, and unqualified right and authority to purchase and grants the seller the rights to sell all of the materials described on this web site. The customer acknowledges that the seller shall assume no liability for compliance or non-compliance with said laws, rules, agreements, etc. The seller hereby disclaims all such liability, if any.
The customer agrees to indemnify and hold seller harmless from and against any loss, costs, fees, fines, licensing fees, penalties, damage, and/or assessment, or other expenses (including any attorney fees which may be incurred by seller) which may arise as a result of the sellers application, fabrication, and/or production of materials described on this web site.
The products contained on the web site are for demonstration purposes only and do not indicate or imply that any such designs, logos, or names may be reproduced without proper authorization or permission. Certain national Fraternities & Sororities require official licensed vendors to pay royalty fees on purchases. Some customized products may not be available (due to licensing agreements and/or other availability issues) for all organizations, please contact us for details.
By placing an order, you certify that you are authorized to use the image(s) being reproduced on your order. All orders are subject to these terms and conditions.
Zeus' Closet provides a full color proof for each order as well as for any change(s) made to an order. As the customer, you are 100% responsible for the accuracy of your layout. Please review all proofs carefully before approving. Change requests are handled in the order that they are received. We will make the changes and email you back a revised proof for your approval. Once we receive your final approval, we will begin the embroidery process and no further changes can be made. Your order will be created based solely on the proof that you APPROVED.
Changing Files Once Embroidery Process Has Begun
Once we have received final approval of the proof, no changes are allowed to the artwork, design, clothing size, job characteristics, or turnaround time. Change requests after an order has been APPROVED will incur a minimum charge of $50. No exceptions. It does not matter how minor the change may seem or how soon after the order has been APPROVED. In some circumstances, a change request may be subject to the full price of a new garment.
We start counting the turnaround time when we receive proof approval. Upon receiving an order, a proof is usually submitted to the customer via email within 2 business days (if your design is very complicated, developing the proof may take longer). This proof will be a nearly exact replica of your garment, and you will be given the opportunity to request changes before you approve. No changes are permitted after proof APPROVAL.
Normal 30 business day turnaround: Once the proof has been approved, our estimated turnaround time is approximately thirty (30) business days. This turnaround time is an estimate, not a guarantee. Upon request, we can work to meet a specific timeline for certain projects; however, again these times are not guaranteed unless you upgrade to rush production. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround time. we assume no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive an order on time. Our estimated delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. we also assume no responsibility for proof delays due to email server problems.
2 week guaranteed rush production: The product will be shipped within two weeks, not counting holidays, from the date of proof approval. If the product arrives later than promised, we will refund the rush production fees.
1 week guaranteed rush production: The product will be shipped within one week, not counting holidays, from the date of proof approval. If the product arrives later than promised, we will refund the rush production fees.
All turnaround time guarantees exclude delays as a result of natural disasters and/or material shortages.
Alpha Kappa Alpha disclaimer:
“Buyer acknowledges, understands and agrees (hereinafter collectively “agrees”) that he/she is an Authorized Buyer only if buying goods bearing logos, designs, copyrights and trademarks for an AKA member. Buyer agrees that a non-member is not allowed to purchase, own, wear or possess such items.
Buyer also agrees that purchasing Sorority goods for any other reason is prohibited and doing so under false pretense authorizes Sorority to immediately (1) remove the goods from the internet and all social media platforms such as Facebook, Instagram, ebay, amazon.com, etsy.com (hereinafter collectively “Third Party”) and (2)repossess such good(s) from Buyer and Third Party trying to sell them. Buyer agrees to waive its First Sale Doctrine right to subsequently sell any item(s), bearing a Sorority Mark.”
Zeus' Closet is committed to maintaining the confidentiality of our customers. We do no share, sell, or otherwise disclose information about our clients to any other party except as required to process graphic design services and ship merchandise.
We request information from the customer on our order form. A customer must provide contact information (such as name, email and shipping address) and financial information (such as credit card number and expiration date). This information is used for credit card authorization and to fill customers’ orders. If we have trouble processing an order, the information is used to contact the customer.
Special Offers and Updates
Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. If you do not wish to receive future emails, you may unsubscribe using the unsubscribe link at the bottom of the email, or by sending an email to us requesting to be removed.
Customers are automatically subscribed to our newsletter, we ask for contact information such as name and email address. Out of respect for our customers privacy, we provide a way to opt-out of these communications. If you do not wish to receive future newsletters, you may unsubscribe using the unsubscribe link at the bottom of the email, or by sending an email to us requesting to be removed.
We communicate with users on a regular basis to provide requested services. Our production and customer service use both email and phone information to communicate with customers in regards to issues relating to in orders.
Though we make every effort to preserve customer privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by using the unsubscribe link at the bottom of the email, or by sending an email to us requesting to be removed.
Our Web sites take every precaution to protect our customers’ information. When submitting sensitive information via the Web site, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing.’
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our customers’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.
Notification of Changes
If customers have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change.